Medusa Docs

Admin Guide

Verification Logs

Investigate failed verifications and the Discord role changes Medusa actually performed.

Open the logs

  1. 1Open the server → Access Control.
  2. 2Open Verification Logs.
  3. 3Use Refresh when you need the latest stored events.

Available filters

  • Exact Solana wallet address.
  • Status: Success, Failed or Info.
  • Event: Wallet checked, Verification succeeded, Verification failed, Role assigned, Role removed or Rule updated.
  • Pagination at 25 events per page.

What is stored

The log view is designed as a permanent history of failed verifications and Discord roles that actually changed. Rows can include wallet, role, rule and reason details together with the event status and date.

Troubleshooting sequence

  1. 1Filter by the reported wallet when possible.
  2. 2Find the most recent failed verification or role-change event.
  3. 3Read the stored reason and rule information.
  4. 4Run Check wallet for the same wallet to compare current eligibility.
  5. 5Only edit the rule after you have identified the mismatch.
Still need help? Follow the troubleshooting checklist before escalating the issue.Open troubleshooting →